About the Logoff Button

Clicking Logoff clears your session in the CRM — it forgets which division you had selected and resets any in-app data tied to your visit. However, it does not fully sign you out of the site, and this is expected behavior, not a bug.

Why doesn't it fully log me off?

This CRM uses Windows Authentication to identify you — the same credentials you use to log into your computer. Once your browser proves your identity to the site, it caches that handshake and automatically resends it on every future request, without asking you again.

The Logoff button can only clear what the application itself keeps track of (your session data). It has no way to reach into your browser and make it forget the Windows credential handshake it already cached — that's controlled by your browser and operating system, not by the CRM.

So after clicking Logoff, if you navigate back into the CRM, you may be let back in automatically as yourself, without a login prompt. That's your browser re-presenting your already-cached credentials — not a failure of the Logoff button.

If you need to fully sign out

The only way to make the browser forget your cached Windows credentials for this site is to close the browser entirely (all windows, not just the tab). The next time you open the browser and visit the CRM, it will challenge you for credentials again.

This matters most on a shared computer — if you need someone else to log in as themselves right after you, closing the browser is the step that actually accomplishes that, not the Logoff button alone.

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